Returns & Exchanges
At The Living Urn, we want you to be completely satisfied with your purchase as you honor your loved one. If you are not entirely happy with your order, we offer a 30-day return window for all non-personalized products in their original packaging.
Initiate a Request
Contact our customer support team via email or phone within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Package Securely
Place the unused item in its original packaging, ensuring all components and instructions are included to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our fulfillment center using a trackable shipping method of your choice.
Receive Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing